Interview – Marianne van Prooijen (Planner Personnel)


From time to time, we will interview an ACS employee. This way we trust to give you a better insight into our people. We ask them both work-related and personal questions. In this issue our Planner Personnel Marianne van Prooijen is interviewed.


Age: 52

Job title: Personnel planner

Number of years working for ACS: 21 years

     1. What did you do before you started working at ACS?

Before I joined ACS, I worked as a planner at Skala, a rental company that rents TVs, PCs and kitchen appliances to individuals. My job was to translate all appointments into a logical schedule for our delivery drivers.

     2. Which three qualities make you a good Planner?

I am stress resistant, a real team player and good at coming up with creative solutions.

     3. What is the main reason you came to work for ACS?

At the time, a colleague from Skala started working for, the then called, Video Schaay and they were looking for another planner. He introduced me there and a year after I joined Video Schaay they were taken over by ACS. So actually I did not consciously choose for ACS, but even so, I have never regretted it for a moment!    

     4. What does an average working day look like for you?

My days are never the same, but there are some unchanging moments during the day:

I usually start with a cup of tea and scanning my e-mail, looking for urgent messages to process any latest changes.

  • 10:00 am – request internal transport for the day after tomorrow
  • 12:00 pm – Print operating tickets for the next day
  • 16:00 pm – e-mail out the schedule.

The hours in-between I spend on planning for the following days, processing purchase orders and handling all questions from customers and colleagues.    

     5. Where do you get the most satisfaction at work?

I get the most satisfaction out of my work when the entire planning runs as I had scheduled it beforehand. Especially if there is still room for surprises, which as we know arise every day.    

     6. What is the most challenging project you have faced at ACS so far? How did you approach this?

In recent years, assignments at our National branches have become larger and more complex. Just handing in equipment and picking it up, as we did years ago, are a thing of the past.

We are now also undertaking several back-to-back projects, which means that a maximum setup is built up at the beginning of the week, which a number of events use in succession by executing small building transformations throughout. Every job often has its own Floor Manager, so scheduling teams in consultation with the Floor Managers and keeping the flow of the whole week correct, is a big challenge for me personally.    

     7. What is your best experience at ACS so far?

I think those are the moments during the super busy times, when it again becomes clear what kind of a close team we really are. We keep an eye on each other to ensure that no one ‘drowns’ in their workload.    

     8. Why would you recommend working at ACS?

For the fact that no two days are the same and you will work in a nice team of people who are happy to go the extra mile for each other.    

     9. What makes you very happy outside working hours?

I love a drink or dinner outside the door, but I also enjoy quietly reading a book on the couch.

     10. What else do people really need to know about you?

In addition to my work, I am also a volunteer for the Dutch Red Cross department Rotterdam Rijnmond. I appreciate the fact that ACS gives me the space to do this.

I am a team leader for event assistance and a member of the Emergency Relief Team+, who can be called upon in the event of major emergencies.

In these corona times, my commitments to the Red Cross are slightly different. I am now coordinating the support for nursing homes, as volunteers will help here in the corona-departments. They support nursing by helping residents with food and drink, lending an ear and, making contact with family for them via Facetime.

Every Monday I am the Team Leader Red Cross in the Ikazia hospital to instruct 30 volunteers throughout the day, who support tasks around the entrance of the hospital. This concerns guiding people to an appointment, checking their temperature on arrival and collecting and handing over clothing for laundry, since visitors are not yet allowed.