News

RAI, ACS and AIPC join forces for Annual Conference – Digital

In today’s challenging environment, AIPC is committed to bringing their community and the greater meetings industry together to share experiences and insights and together shape the future of convention center management in a post-COVID world.

As the different regions of the world are at different stages of pandemic battle efforts, they recognized that bringing the entire AIPC community physically together will be challenging this year.

Therefore, AIPC will organize a hybrid version of the Annual Conference (AC) in 2021 – AC:D (Annual Conference: Digital) will take place on 9th and 12 of July live from a studio at RAI Amsterdam; and AC:L (Annual Conference: Live) will take place on-site in Lausanne, Switzerland on 13th and 14th of July. They believe that given their operating circumstances, this arrangement will offer the best possible experience to AC participants, in a format which is best fit for purpose and convenience.

The AC:D – which will run on Friday July 9th and Monday July 12th – will offer 2 x 20 hours of content and debate designed based on time-zone blocks for Asia, Europe and Americas and recorded for future consumption. This will allow participants to enjoy a full conference programme, wherever they are based. Short and inspiring lectures on the topics listed above will be combined with roundtables and workshops, enabling interaction and networking. Sessions will also be recorded and made available to the participants.

For the delivery of the Digital Annual Conference, AIPC has joined forces with ACS audiovisual solutions and RAI Amsterdam.

ACS audiovisual solutions has been a longstanding business partner of AIPC and has always been involved in the Annual Congresses as a provider of audiovisual services. For this edition, ACS will provide a very different service: the production of the Digital AIPC Annual Conference, which comes very close to the production of a TV-show.

Jarno de Boer, Business Development Manager ACS: “Because of Covid many of our clients had to make a sudden switch from live to online. We at ACS recognized the challenges that venues and organisers encounter in this process and developed a pallet of digital services that enables them to create powerful online and hybrid events. We are happy that we can support the AC:D version of the annual conference of AIPC and are sure that it will give participants the opportunity to make the most out of it!

Next to a professional production team, AIPC also required a high-tech studio. Being a longstanding member and supporter of AIPC, RAI Amsterdam kindly offered the use of its brand-new studio, providing the perfect setting for delivering upon the high ambitions.

Maurits van der Sluis, COO RAI Amsterdam explains: “In July 2012 we welcomed 180 CEO’s, Directors and Marketing Managers of at least 150 convention centres from around the world at RAI Amsterdam during the AIPC Annual Conference. I am happy that with this new technology we are able to connect and interact with each other during the event this year, on the 9th and 12th of July, but I can’t wait to see all my colleagues live again in 2022”.

By joining forces, we believe we will be able to deliver a unique and engaging experience to participants across the globe and we look forward to welcoming you.

Organizing an event succesfully?

Are you looking for an audiovisual partner who can take all your worries off your hands? Contact one of our specialists directly.

News

ACS remains the preferred supplier of RAI Amsterdam

Thursday April 15th 2021, a contract was signed between RAI Amsterdam and ACS audiovisual solutions that will prolong their partnership for the coming years.

More than 40 years ago, ACS started as the (technical) department of RAI Amsterdam. After a management buy-out in 2004, ACS continued the partnership with the RAI as preferred supplier for all audio visual and event related IT services.

For this special moment, the temporal studio, which ACS facilitates, in the Amsterdam RAI was used. This studio has been built to facilitate live presentations, interviews and panel discussions for online events in the RAI. ACS is also one of the partners of “The Stage is Yours”, a plug-and-play concept in Hall 2 of the RAI, whereby 1,100 people can come together for a fully corona-proof event or conference.

“With ACS audiovisual solutions, we can offer high-quality audio visual support and temporary conference room construction to our customers. In addition to the audio visual facilities, there are of course the digital solutions, which have grown enormously during the last year and where the knowledge and support of ACS is very important to us. We look forward to continuing our collaboration”.

Maurits van der Sluis
COO RAI Amsterdam

“ACS is proud of the many years of cooperation with the RAI Amsterdam and we are pleased that we can continue this partnership. A number of special events has already been set for our future collaboration: large international conferences, for which ACS annually travels in Europe, will take place in the RAI. These conferences represent an enormous boost for Amsterdam, and the conference and hospitality industry”.

Jessica Ylstra
Manager Director ACS


Fotography: Jan Buteijn


For more information
ACS audiovisual solutions
Anneke Postma, Manager Marketing & Communication
a.postma@acsaudiovisual.com
tel. +31 20 6069340
www.acsaudiovisual.com

Organizing an event succesfully?

Are you looking for an audiovisual partner who can take all your worries off your hands? Contact one of our specialists directly.

News

Rotterdam Ahoy signs contract with ACS audiovisual solutions

On the 24th March, Jolanda Jansen of Rotterdam Ahoy and Jessica Ylstra of ACS audiovisual solutions signed a contract, making ACS the preferred supplier for rental of AV facilities in all the larger conference rooms of the brand-new Rotterdam Ahoy Convention Centre (RACC).

ACS has been preferred supplier for audiovisual solutions to the former Congress and Meeting Center of the Ahoy in Rotterdam. The continuation of the partnership with the new Rotterdam Ahoy Convention Center (RACC) is therefore the confirmation of our successful cooperation and synergy from past years.

Jolanda Jansen, General Manager of Rotterdam Ahoy said, “During an extensive market consultation and tendering process, ACS has convinced us on all fronts. In the past they proved to be a reliable and proactive partner and they are recognized worldwide for their expertise in the field of audiovisual solutions for large congresses. We are happy that we can depend on their knowledge, expertise and innovative solutions in the future and that they will continue to support and give peace of mind to our customers during their events”.

Jessica Ylstra, Managing Director of ACS audiovisual solutions commented, “ACS has a lot of experience in handling large national and international congresses and has an extensive network that we will certainly use to acquire new events and clients on behalf of the RACC. We are very pleased with the longstanding collaboration with the Ahoy, where we are given space to collaborate and offer the best solutions for the clients”.

The International RACC features 35 rooms, beautiful foyers and exhibition spaces. This makes it very flexible for a broad variety of congresses and conventions; from large International conferences to smaller business meetings. In 2020 the RMT stage also opened its doors, a unique space within the new construction. It is not only a state-of-the-art concert hall with a capacity of more than 7,800 seats, but the area can also be expanded into the largest theater hall/auditorium of the Netherlands. Boasting more than 2,800 seats and an XL seated version with 4,000 seats.

 

For more information
ACS audiovisual solutions
Anneke Postma, Manager Marketing & Communication
a.postma@acsaudiovisual.com
tel. +31 20 6069340
www.acsaudiovisual.com

management_Ahoy-ACS_in front of building

Organizing an event succesfully?

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AV combined with monumental spaces – An interview with Heirloom (operator of 3rd place winner National Meeting Award: Paushuize, Utrecht)

In the week of April 6, the winners of the National Meeting Award (the independent award for the best meeting and event location in the Netherlands) were announced. Two of our partner locations won prizes in the “Large” category! The Carlton President Hotel (# 2) and Paushuize (# 3), both located in Utrecht, were successful in quality, hospitality and entrepreneurship. In connection with the tightened corona measures the presentation of course took place in a private online meeting.

ACS took the opportunity and spoke with Heirloom, responsible for the implementation of meetings in Paushuize, about how we, as an audiovisual supplier, best combine our technology with their monumental space.

The employees responsible for marketing within both organisations, Jurrien and Elize, were each given the opportunity to ask a number of questions to the other.

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Jurrien van de Wiel (Marketing & Communications, ACS)

 

The jury of the National Meeting Award said the following about Paushuize Utrecht:

“A monumental building with lots of daylight. The location has classic and high-end style furnished rooms, offers a lot of diversity and has been beautifully restored. The contact is warm and customer-friendly.”

 

  1. Jurrien: What do you think makes Paushuize such a unique meetings and event location?

Elize: Paushuize is a 16th-century city palace, built for the only pope the Netherlands ever had. The building has 16 spaces, spread over four floors. Each floor has a different appearance, so there is always a space that is suitable for the meeting. Paushuize is located in the heart of the historic centre of Utrecht, with a view of the Dom Tower. Since the renovation in 2011, Paushuize has been one of the most sustainable monuments in the Netherlands. Our product and service is of the highest level at all our locations. Personal attention and customisation are the keywords, we want to ensure that every guest feels at home.

 

2. Jurrien: What role does AV play in that story?

Elize: A form of AV support is required for almost all meetings, be it an extensive presentation with image and sound at a large conference, or background music at a dinner. We would like to relieve our guests of this bother; we like to think along with them, regarding their wishes and how to best implement them.

 

3. Jurrien: What is the importance of good AV for your customers?

Elize: A meeting consists of many different aspects that determine its success. The location, service and personal care are very important for this. But that can all be undone if the sound is not right, the presentation falters or the screen is not clearly visible. Good AV is an absolute precondition for a successful meeting.

 

4. Jurrien: Your umbrella organisation Heirloom has a total of three locations; all monumental buildings, where we also work a lot in the Geertekerk. Are there things that an audiovisual supplier should pay extra attention to in a monumental building?

Elize: For Paushuize (but also for the Geertekerk and Huize Molenaar, our other locations), only very limited equipment can be integrated in the rooms, as this would greatly disturb the monumental appearance. This means that we make extensive use of mobile setups. We always look at how the space can be used optimally and how we can do this best. This is often a challenge because a monument is more vulnerable than contemporary locations. For example, you cannot lay rails for a camera on a wooden, monumental floor.

 

5. Jurrien: How do you think ACS handles this?

Elize: Our permanent contact person of your organisation, Jaap, is always on the same wavelength with us, is honest about the possibilities and looks at alternatives. The ACS employees who work in our properties are always careful and ensure that our guests feel well supported during their meeting.

 

 

Elize Aal (Marketing & Event Planner, heirloom)

 

1. Elize: What is the biggest challenge for ACS according to a monumental building?

Jurrien: Monumental buildings are often in special locations. As an AV supplier, this brings additional challenges when it comes to, for example, loading and unloading equipment and noise standards. Technology in monumental spaces therefore always requires customisation. Think of power outlets that are different, rigging points that are missing, so everything has to be airborne with truss, as cables running across the floor cannot be taped.

 

2. Elize: How do you prepare for an event in a monumental building? Is that different from an assignment in a new building or warehouse?

Jurrien: Basically no different from normal. It is important that we know in advance which preconditions we must take into account, so that we can give extra instructions to our staff prior to the event. Especially when it comes to caution that is required at the location concerned.

 

3. Elize: What is the most rememberable production that you have provided in a monumental building?

Jurrien: Our production for an international investment company in the Gashouder, Amsterdam last year really stands out in that aspect. It was also the biggest production ever in terms of turnover for our National Branches. Showcase>

 

4. Elize: What tips do you give our and other meeting locations for the future?

Jurrien: Keep innovating, keep training your staff in the field of AV. The only way that you as location can give the customer the best advice is if you are aware what is available in the market. Make use of the free sales and operations training that ACS has to offer to its partners.

We advise you to stick to your core values ​​as much as possible. It is no coincidence that the jury has awarded you third place in the category of large meeting and event locations.

 

5. Elize: What will your work look like in 5 years? (what’s the biggest difference from now?)

Jurrien: ACS expects developments in online services to accelerate due to the corona crisis. Although live events will never disappear completely, digital solutions will be used more and more widely in five years’ time. This means that by that time we will increasingly advise and facilitate our customers in a different way. And that of course has an effect on all departments within the organisation, from investment to marketing.

 

In this uncertain period, we know one thing for sure: we hope to work with Heirloom and its various locations for a long time to come. Our wish is to increasingly introduce and facilitate customers at its locations in the future. And this award will only make it easier for us. Congratulations again, also to the other winners and nominees!

Organizing an event succesfully?

Are you looking for an audiovisual partner who can take all your worries off your hands? Contact one of our specialists directly.

News

Interview – Simon Stoel (Technical Coordinator)

From time to time, we will interview an ACS employee. This way we trust to give you a better insight into our people. We ask them both work-related and personal questions. In this issue our Technical Coordinator Simon Stoel is interviewed.

 

Age: 25

Job title: Technical Coordinator

Number of years working for ACS: 5 years

     1. What did you do before you started working at ACS?

Before I started working for ACS, I successfully completed my study in AV and Event Technology at the Media College in Amsterdam. During that period I completed two internships at ACS, each six months long. Following those, I started working as a technician at ACS and in three years I have grown to my current position as Technical Coordinator.

     2. Which three qualities make you a good Technical Coordinator?

As a Technical Coordinator you work a lot with people and that is exactly what I like to do. In addition to this I am calm, helpful and can think on my feet. This comes in handy when I have to plan jobs beforehand and manage them on location. I know how to keep a cool head in the event of setbacks and I am able to anticipate last minute changes.

     3. What is the main reason you came to work for ACS?

During my studies I enjoyed my time as an intern at ACS. During this period I found out that ACS is a fun organisation with great colleagues and assignments within the conference and events market. The varied work of large and small jobs in combination of working with freelancers and permanent colleagues, really appealed to me. In addition, it was the colleagues themselves who recommended me to work at ACS, which is of course a great compliment for someone who had just completed his studies.

     4. What does an average working day look like for you?

Let’s be clear that my days during this COVID-19 situation look very different, but normally I spend 30% of my time in the office and 70% on location. In the office I am mainly participating in preparing the production. This involves making and monitoring different schedules, like looking at which equipment is suitable and what is available.

On location I am usually the manager of the crew. I ensure a clear division of tasks and that everyone preforms them. The rest of my work depends on the size of the assignment. For small assignments I am a working foreman and I help with the construction myself. For larger jobs, I need that time for contact with the customer and the location.

     5. Where do you get the most satisfaction at work?

When an event has been successful and the customer is happy. It gives extra satisfaction if your own ideas at the start of the process eventually become reality. Especially when the job is done with nice people and without any problems.

     6. What is the most challenging project you have faced at ACS so far? And how did you approach this?

Although every project is challenging, my most challenging job was at Hotel Okura Amsterdam two years ago. At that time I had just grown into the position of Technical Coordinator. It was one of my first assignments as a manager of the crew, while at the same time it was the biggest job of the National Branches in terms of turnover.

It was a customer who wanted everything to be clear and specified. Coordinating with people from different countries sometimes made this difficult. Also challenging was the fact that several changes of rooms and walls had to take place during the event. As a result, many standard setups were not possible to implement. This happened in the evening, which meant that there was a lot of changes in the technical personnel.

Fortunately everything went well and the customer was very satisfied. For that reason I often think back to this challenging and successful event.

     7. What is your best experience at ACS so far?

There are plenty of great memories to think back on when working within such a close team, but the best moments are after a job, when you go out for a bite to eat with colleagues and talk about things that are not related to work .

     8. Why would you recommend working at ACS?

ACS is an excellent learning opportunity. Because of the varied work, the courses that are offered and the possibilities to grow into positions with more responsibility, I learn every day. You will work in a very close team full of people who are always ready to help each other. Fun is a certainty.

     9. What makes you very happy outside working hours?

In my spare time I enjoy doing things together with friends and family. I enjoy ballroom dancing which I have been doing for more than ten years.

     10. What else do people really need to know about you?

I have been passionate about photography since childhood. Nowadays I do too little with it, but I really enjoy doing it. I still take my big camera with me when I travel. However, my interest in photography has ensured that I have come into contact with the AV world. During the open day of the Media College in Amsterdam, where I actually went to look for a Photography education, my interest in AV was awakened. Before that, I didn’t even know that there was a separate market and study for it. For example, no one in my family works in this industry. Funny how things can turn out.

News

Interview – Michiel Langedijk (International Floormanager)

From time to time, we will interview an ACS employee. This way we trust to give you a better insight into our people. We ask them both work-related and personal questions. This time it was our Floormanager Michiel Langedijk’s turn.

 

Age: 37

Job title: Floormanager

Number of years working for ACS: > 7 years

     1. What did you do before you started working at ACS?

Before this I worked as a self-employed person/freelancer in the event industry. In addition to providing technical services, I produced various video productions. I really liked the variety, one week I was at a festival and the other week I was editing in a room.

     2. Which three qualities make you a good Floormanager?

That is a difficult question to answer. I feel my colleagues and the freelancers are in better position to judge that. They can undoubtedly best indicate in which area I am still able to grow.

In general, I think a good Floormanager is someone that is a good leader in various aspects. They must be able to keep an overview of the project, provide the right information to the people within the team and be decisive when making decisions.

     3. What is the main reason you came to work for ACS?

It was a career opportunity for me working with professional colleagues, the high-end equipment that ACS has at its disposal and being able to grow in a healthy company. ACS has a large warehouse, and offers you the opportunity to develop your knowledge and skills during quiet periods. At the same time you have to (sometimes under pressure) deliver in practice. I think If you can accomplish both those aspects together with talented and passionate colleagues, you are in a privileged job.

     4. What does an average working day look like for you?

Again a difficult question, because my work consists for 50% of office work and 50% on location / production. In the office my main tasks are carrying out technical inspections and creating numerous schedules for personnel and production. With production planning you think about which discipline should take place and in which order. I think of logistical processes such as when the carpet must be placed, and when the chairs can be delivered. On location it mainly depends on the size of the production.

Finally, I am also active in the works council and I coach various colleagues with their personal development within the organisation. In short, no two days are the same and that really appeals to me in this position.

     5. Where do you get the most satisfaction at work?

The great thing about our work is that every production is a new challenge. We approach every assignment as a first chance. Even when we repeat a previous setup, there are always things that we can optimise. This way we keep ourselves sharp. This is what I feel that gives me the most satisfaction.

     6. What is the most challenging project you have faced at ACS so far? And how did you approach this?

Satisfaction, for me, is not always in the final product, but more often than in the process prior to it. After all, my work must ensure that everything runs smoothly. Nevertheless, with a tight and realistic production schedule, there are always unforeseen challenges lurking. So, as a floor manager, it is up to me to keep an overview, as well as to monitor the planning, all this while making time schedule adjustments.

An example where such a self-devised strategy went smoothly for me was at ECTRIMS 2019. Here, we had to set up a room for 4,000 people with 19 projectors in one and half days. The challenge was mainly in the limited construction time. Proper preparation was therefore crucial and together with colleagues from the pre-production planning, we were able to prepare the video schedule down to the last detail, allowing for less time to be spend on this onsite.

On-site we subdivided our crew into four teams and our decision was to let them work in shifts. All this resulted in a good production that was delivered on time. A great achievement for the entire team!

     7. What is your best memory of ACS so far?

Our work is sometimes hectic and stressful. There is nothing better than relaxing together after a job. This can go on late and be fun, nevertheless, of course only when the work schedule allows for it?

     8. Why would you recommend working at ACS?

In addition to working in an incredibly fun industry, the freedom and development opportunities within ACS are very attractive.

     9. What makes you very happy outside working hours?

Besides visiting friends and family, I like to play outside and kite-surf. That is the ultimate down time for me.

     10. What else do people really need to know about you?

That I suffered from stammering as a child. This even happens to me sometimes to this day, especially when I am very enthusiastic, nervous or a little tired.

News

The EADV signs multi-year agreement with ACS audiovisual solutions

 

Amsterdam, October 22, 2019

 

The 28th annual congress of the European Academy of Dermatology and Venereology (EADV) took place from 9 – 13 October 2019 at IFEMA, in Madrid. This edition represented the first congress part of a recently signed multi-year agreement between the EADV and ACS audiovisual solutions for the construction of temporary lecture rooms and the supply of audio visual facilities during their congresses.

The EADV is the leading community to further the knowledge of health professionals in the specific medical field of dermatology and venereology. The 28th EADV annual congress has been a great success, attracting over 12,700 participants from all over the World.

 

 

“We are very happy that we have chosen ACS as our preferred supplier. Not only for the building of temporary lecture rooms and audio visual facilities, but also for the construction and furnishing of the lounges, e-poster area and the business rooms. The congress in Madrid was very well received both by the delegates and the industry. They especially appreciated the quality of the temporary session rooms ACS has built. In the coming years we want to enhance the congress experience to the benefit of all our stakeholders, and feel very confident that we can do this together with ACS as our trusted partner”.

Martine de Sutter
CEO of the EADV

 

 

“We are honored that we can add the EADV to the list of most respected associations with whom we travel through Europe to support their annual events. We are proud to support them with our experience and innovative approach”.

Jessica Ylstra
CEO of ACS

 

 

 

In Madrid, ACS was responsible for the building and furnishing of 6 temporary lecture rooms, the overflow areas and the e-poster area. In addition to that they built the business rooms, the patient village and the EADV Resource Center and provided furniture for exhibitors upon request. ACS also supplied the audio and visual facilities in all session rooms throughout the venue..

 

For more information
ACS audiovisual solutions
Anneke Postma, Manager Marketing & Communication
a.postma@acsaudiovisual.com
tel. +31 20 6069340
www.acsaudiovisual.com

Organizing an event succesfully?

Are you looking for an audiovisual partner who can take all your worries off your hands? Contact one of our specialists directly.

News

ACS takes care of her planet!

We all drink quite an amount of water each day. On average, an adult needs 1.5 to 2 liters of water per day to function properly. This is equal to 6 to 8 glasses per day.

Especially on hot days on the job, we lose a lot of moisture. That needs to be replenished. ACS offers water on the job. Until now usually in small bottles. Assuming everyone finishes the bottles, this would add up to about 6 bottles per person. This is hardly ever the case, which results in:

  • Wasting fresh water/money
  • Contribution to the shortage of the planet’s potable water supply
  • Responsibility for large amounts of plastic waste

Sufficient water intake is important, but so is taking care of our planet!

Fortunately, we don’t have to explain that to our employees. Now, at the request of one of our technicians, we have replaced the plastic water bottles during conferences for a sustainable, reusable designed drinking bottle!

It is good to hear that a company like ACS, that is committed tot sustainability, employs people who care about the preservation of our planet. After all, the first step to a better world starts with yourself! And we are happy to help them into a green, more sustainable direction. Together we take care of our planet!

News

Interview – Erik Takes

From time to time, we will interview an ACS employee. This way we trust to give you a better picture of our people. We ask them both work-related and personal questions. Our Manager National Branches, Erik Takes, had the honour to kick off.

 

Age: 45

Job title: Manager National Branches

Number of years working for ACS: > 10 years

     1. What relevant (work) experience did you bring to ACS?

My background is quite diverse; after completing my secondary school, I successfully finished the Commercial Economics course at the HES Amsterdam. Parallel to this, I had the opportunity to follow training courses in England to be trained as a lighting designer. After the training I started working at the ABN AMRO Bank in commerce. In combination with that, I used days off to contribute to international audiovisual projects, with focus on lighting. After a few years I made the switch to ACS to turn my greatest hobby into my full-time job.

     2. Which three qualities make you a good manager?

I find it difficult and uncomfortable to comment on that… perhaps you should ask my colleagues. I know one thing for sure: you have to do this work with heart and soul and force yourself to be aware of all available techniques. We are granted assignments for very diverse clients with strongly varying wishes and requirements. In my opinion, it is essential that you can describe functional setups in a clear way, as well as being technically capable of having a conversation on indepth level.

 

     3. What is the main reason that you came to work for ACS?

Working at a full-scale service audiovisual company of a substantial size (84 FTE) which offers appealing customers suits me perfectly. There are no limits to the solutions that we can creatively conceive, design, develop and implement. The seamless connection with customer’s demand and the flawless realisation of productions, regardless of size and changing locations, is and remains a wonderful challenge.

     4. What does an average working day look like for you?

I start the day by waking our children and I usually bring my son to school, while my wife looks after our two daughters. From there, directly to the office.

I spend the first hour of the day dealing with current developments, requests and questions from colleagues. From the moment that the day is operational and any ad hoc requests are dealt with, there is time for other work. Then I start with making and reviewing quotes, necessary consultation at an individual and group level, agreements with existing and potential customers. Depending on the period in the year, cyclical tasks are also added such as determining investments, identifying new technical developments, performance and assessment interviews, updating sales plans, etc. The end of the regular working day is all about processing of during the day received non-urgent e-mail.

Two times a week, on average, I stay in the office in the evening to make time for zooming in on complex productions, working out reports and watching developments via LinkedIn. Then I return home to make sure that a new day brings with it a number of new puzzles that I would like to work on!

     5. What would you (still) like to achieve with you department?

What I would like to achieve is that the range of possible solutions for productions is not only known, but is also presented to our customers in an understandable way. Within ACS, we increasingly use visualizations based on the ideas discussed with the customer to support the quotation.

    

  6. What is the most challenging project that you have faced at ACS so far? And how did you approach this?

There are countless examples. I will describe two short ones that stand out for me for a variety of reasons:

Example 1

At the end of the second day, during a three-day conference, the customer requested us to turn the room 180 degrees. Normally with a set-up consisting of a large stage, full background in design and a large directing set-up, this is not something we can fix right away.

When we asked the customer about the reason for this change and inquired them about the feasibility in practical and financial terms, they were adament it needed to be done regardless the consequences . Since they had no satisfying answer on the origin of this remarkable request, I carefully inquired about the circumstances just afterwards in a smaller setting. Slightly timidly, our contact person from the organisation office said that the CEO would have an important role to play during the third conference day and that he had to go to the toilet frequently for medical reasons. The (nearest) toilets were in the back of the room. Not only was the distance larger, but the visitors would also notice the frequency of his restroom breaks. I carefully opted whether the placement of the Rolls Royce under the Dixie toilets backstage would be an acceptable solution? After forty-five minutes, we got definitive approval, and a lot of time, money and ad-hoc personnel energy were saved.

Lesson learned: keep asking questions, sometimes at a different time in a different setting.

Example 2

On Wednesday morning we received a request for quotation, in which all information was provided except for the data for construction, operational period and reduction. In such cases we immediately make a call to retrive the vital missing information. This time the planned build-up turned out to be exactly two days later. The build-up would take a maximum of half a day and it was for an operational period of four days. This would have been daily practice if it wasn’t a uncommon production with a quantity of equipment of more than 100 m3, fourteen technicians for construction and five operational technicians. We quickly scrambled  and formed a team of colleagues consisting of experts in their respective field, and sent the quotation three hours later. Less than two hours later we received the confirmation. Thanks to flawless cooperation between our different offices it was possible to assign staff on short notice to perform as an operational team. Product specialists in the field of sound, lighting, projection, translation immediately planned the necessary equipment, made technical drawings and finally the construction started 36 hours later.

At that moment you realise that the available equipment, knowledge, experience and mentality makes something possible that many would have thought impossible.

Interesting detail: the customer was a renowed manufacturer of professional audiovisual equipment, that entrusted ACS with the complete presentation of their new product line in such a short period of time!

     7. What is your best memory of ACS so far?

The best memory and daily practice is one that says something about our team mentality; the team is so close that even after completing their own work for the day, there is communication between colleagues regarding operations at other locations. As soon as help, support or additional equipment is needed in any way, everyone is ready day and night without exception. That drive, collegiality and loyalty is unique and fills me with great pride.

     8. Why would you recommend working at ACS?

If you want to work in an organisation with short lines of communication, like to delve into technical solutions, get energy from conversations with customers, are enthusiastic and realize that the products are packed in flight cases, however all the necessary knowledge and expertise is packed in the minds of colleagues, then you may just consider to contact me.

     9. What makes you very happy outside working hours?

Meeting friends, sailing, dining out, beach, sun and my family!

     10. What else do people really need to know about you?

I would have liked to become a commercial pilot and I think that, to compensate for the fact that I will never be allowed to fly a commercial plane, I decided to know as much as possible about it. By the way, a commercial aircraft is also the ultimate customised product, whereby several factors determine the final implementation and equipment! You cannot order a plane from a catalog and that, in my opinion, also applies to audiovisual techniques and setups!